Frequently Asked Questions
Everything you need to know about our luxury essentials and service.
Where does Sunspel ship to?
We offer international shipping to over 100 countries. Delivery times and costs vary depending on the destination, with express options available at checkout.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 28 days of purchase. Please note that for hygiene reasons, underwear cannot be returned unless faulty.
How should I care for my Sea Island Cotton garments?
To maintain the quality of our premium cotton, we recommend a gentle machine wash at 30°C with similar colors. Avoid tumble drying and iron on a low heat setting to preserve the fibers.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
Are your products ethically manufactured?
Yes, we are committed to ethical production. Many of our core items are still handcrafted at our own factory in Long Eaton, England, and we work closely with global partners who meet our high standards for labor and sustainability.